Return & Refund
All return and refund facilities are subject to the relevant airline’s official policies and the fare conditions applicable to the purchased ticket.
Domestic and international tickets
Eligibility depends on the issuing airline, fare basis, route, currency, ticket validity, unused sectors and applicable law. Mixed or partly used itineraries require airline recalculation.
Refundable and non-refundable fares
Refundable does not necessarily mean a full refund. A non-refundable fare may still have eligible unused taxes or statutory rights; not every tax or surcharge is refundable. Airline cancellation or disruption rights are assessed separately.
Cancellations, changes and no-shows
Contact us before departure wherever possible. Cancellation charges, change fees, fare differences and no-show consequences are specific to the ticket. Missing one flight may affect onward sectors. Obtain written confirmation of any requested cancellation or change.
Agency charges disclosed before purchase
Any agency booking, cancellation, reissue or refund handling charge will be stated separately and agreed before purchase. We do not publish a universal airline penalty or treat every agency fee as automatically non-refundable. Ask for the applicable fare conditions and itemised quotation.
Request and processing stages
Send your booking reference, passenger name and travel date; do not send bank or identity documents through a public form. We check fare rules, explain the estimated deduction and net amount, obtain consent, submit to the airline or supplier, track approval and reconcile funds received before remittance to the authorised original payer. Receipt of a request is not approval. Airline, supplier and bank processing vary; no fixed completion time is guaranteed.
Official airline information
Reviewed 5 November 2026. Confirm the rules of your specific ticket; airline policies can change.